Payment
Unless otherwise agreed upon, the Client shall make full payment after the production, and upon receipt of the invoice. Grant of deliverable is conditioned upon receipt of payment in full. Payment may be made by e-transfer, credit card, cash or cheque. If a credit card is chosen, a processing fee of 3% of the total will be added to the invoice. For any productions over $1500 before GST; a 50% deposit is due before work commences.
If payment terms are not negotiated, a $50 late processing fee will be charged for invoices not paid within 30 days. After 30 days, interest will be charged on past due balances at a rate of 2% a month, commencing from the service date. After 30 days, the $50 processing fee and interest will be charged monthly until the invoice has been paid in full.
Area Preparation
It is essential that the area is prepared for the virtual tour photography, 3D scan, and/or filming appointment and ready upon the arrival of the 360Pros technician.
We have created an Area Preparation Checklist <
If the area is not ready to be scanned/photographed when the 360Pros technhttps://360pros.net/area-preparation-checklist/ician arrives (as per the Area Preparation Checklist), the technician may choose to wait until the area is ready, or come back at a different time/day. Waiting, if applicable, is charged at $150 per hour or portion thereof and added to the invoice. If the technician must come back to capture or complete a scheduled scan, a minimum charge of $150 will apply.
Scheduling
Please contact us via email at info@360pros.net to schedule your appointment. We will do our best to accommodate last-minute appointments, but please try to give at least a few day’s notice.
Cancellation / Rescheduling
If cancellation or rescheduling is necessary for any appointment, we prefer at least 48 hours of notice.
If cancellation or rescheduling is necessary for the following production appointment: (photography, virtual tour [panoramic or 3D] photography), a minimum 24-hour notice must be provided, otherwise a $100 minimum charge will apply.
For custom productions, 360 video productions, 3D scans, and all aerial services (including aerial 3D scans, photography and 360/non-360 videography), a minimum 24-hour notice must be provided, otherwise a $200 minimum charge will apply.
Same day and on site cancellations may incur the full cost of the appointment booked.
Onsite Services
Onsite services such as 3D scans, virtual tour photography and 360 videography can take anywhere between an hour to a full working day to complete (or more), depending on property size and service chosen.
Please contain all pets in an area(s) that will not be captured.
Please try to minimize the amount of people on the property during the appointment. Please do not book other appointments during the production session. Delays incurred on-site falling outside the scope of work required by any member of the 360Pros team will be billed to the Client at $150 per hour.
Delivery / Archival / Hosting
360 images, 3D Virtual Tour scans and standard 360 virtual tours (including Google Street/Business View) are typically available between 48 and 71 hours* after the shoot. The images are edited and optimized for quality before delivery to our Clients. Images may be delivered via email (zip file, Google Drive, Dropbox) per special request. 360Pros does not archive client assets past 3 months of final delivery or content deletion. Client is responsible for the safekeeping of delivered images and assets.
Matterport 3D Virtual Tour scans are hosted on 360Pros’ own Matterport Cloud Server, and are licensed to the Client for 6-12 months starting on the delivery date unless otherwise agreed upon. Longer-term hosting is paid annually at an additional charge. In the unlikely event of 360Pros’ dissolve, the Client can self-host the 3D Virtual Tours on their own Matterport account. 360Pros can transfer all necessary data to the Client.
Custom and SkyView Virtual Tours are uploaded to the 360Pros web hosting channels, and delivered to the client via web URL and embed URL. The method of licensing is determined during pre-production and will be agreed upon and included with the estimate. The Client has the option to license the panoramic virtual tour via subscription, or self host and own full content rights for an additional fee to be agreed upon during pre-production.
Google Street View/Business View virtual tours are hosted on the 360Pros’s Google Account. The Client has the option to upload and arrange the 360 panoramic photos themselves (upon online delivery from 360Pros), or hire 360Pros to upload and transfer the virtual tour to the Client’s Google Account at an additional fee to be agreed upon during pre-production.
360 video production times vary depending on the complexity of film. Completed 360 videos are uploaded to the 360Pros YouTube and/or Vimeo 360 channels, and licensed to the client for a length of time determined at the time the original estimate is given. Video files are also available upon request via Google Drive/Dropbox at an additional fee to be agreed upon during pre-production.
Aerial 3D scans/ Exterior 3D models are typically available within five to seven business days* of the shoot. Completed 3D models are uploaded to the 360Pros web hosting channels, and delivered to the client via web URL and embed URL. The Client has the option to license the content via monthly, or annual payments. Additionally, Client can self host and own full content rights for an additional fee to be agreed upon during pre-production.
The Client will receive an email once the media has been processed, and will receive the deliverable within the email via any of the following depending on the type of deliverable: web URL, embed URL, attached zip file, Google Drive file, or Dropbox file. (If necessary, other forms of online storage can be discussed prior to the appointment date). Additional assistance to obtain the delivered files and step through instructions to upload or embed the media to a website can be purchased for an extra fee.
*Delivery times are approximations based on averages. Larger projects with custom requirements take longer to process.
Matterport Schematic Floor Plans
Matterport 2D Schematic Floor Plans are for illustrative purposes. While not E&O insured, our Matterport Pro2 3D Cameras capture dimensions generally within 99% of reality – for more information, check out Matterport’s Best Practices for Schematic Floor Plans Help Center article to learn about how we capture spaces for Schematic Floor Plan conversion.
Client Representation
The Client is responsible to be present at the beginning of the shoot to approve the 360Pros technician’s interpretation of the assignment. If the Client is not present, the technician’s interpretation shall be deemed acceptable.